Mario Alfaro
Executive Manager - Technology Strategy, Architecture & Delivery
Experienced Enterprise Cloud Architect and Chief Technologist with over 20 years of experience in IT across Asia Pacific, North America, and Europe, holding senior technical and operational leadership roles. Currently, I serve as Executive Manager - Technology Strategy, Architecture & Delivery at IAG, a multinational insurance company headquartered in Australia. I lead a team of strategists, architects, and project delivery professionals, focusing on:
★ Defining and maintaining strategy and reference architectures across 13 domains within Infrastructure & Cloud, ensuring product teams have clear, aligned roadmaps.
★ Providing Solution Architectures for core infrastructure and major platforms that are highly automated, well-architected, and secure by default.
★ Delivering hundreds of technology projects annually, driving innovation and efficiency to help IAG deliver greater value to customers.
Experience
IAG ↗
Feb 2025 — PresentExecutive Manager - Technology Strategy, Architecture and Delivery
Executive manager leading a large team of Strategists, architects as well as project delivery professionals.
- Accountable for the IAG Cloud and Infrastructure Strategy and roadmaps across 13 domains to support production teams deliver strategic innovation.
- Provide solution architects to lead complex IT projects across IAG.
- Ownership of the solution architecture practice across IAG.
- Accountable for the delivery of technology/property programs and projects across Enterprise Services at IAG.
Key Achievements:
- Led a team of principal domain architects to establish 3 year strategies across 12 domains
- Established a project delivery intelligent dashboard used to provide comprehensive insights for senior executive leadership on the progress and status of delivery across IAG Enterprise Services.
- Led and advocated for the adoption of Agentic AI capabilities to automate architecture and project governance and processes as well as enhance performance of our teams.
Executive Management IT Strategy P&L Management People Management Advisory Cybersecurity IT architectures Cloud Computing IT Infrastructure Design Generative AI Agentic AI Frameworks Architecture Governance Project Delivery Data Center Infrastructure Networking Observability AIOps
IAG ↗
Dec 2023 — Jan 2025Executive Manager - Delivery Technology Services and Security Architecture
Executive manager leading a large team of cyber and infrastructure architects as well as project delivery professionals.
- Accountable for the IAG Cloud and Infrastructure Strategy and roadmaps across 12 domains to support production teams deliver strategic innovation.
- Accountable for the secure by design control across IAG which defines the security baseline with which we build our solutions.
- Provide solution and security architects to lead complex IT projects across IAG.
- Ownership of the solution architecture practice across IAG.
- Accountable for the delivery of Programs and Projects across Enterprise Services at IAG.
Key Achievements:
- Established a strategy lifecycle management process used to support agile product teams develop a long-term strategy for their products and thoughtfully plan continuous improvement through a quarterly planning cycle.
- Established GenAI RAG based security architecture co-pilot to accelerate secure by design assessments.
- Led the establishment of IAG's solution architecture practice focusing on the patternisation of key cloud and infrastructure components across IAG.
Executive Management IT Strategy P&L Management People Management Advisory Cybersecurity IT architectures Cloud Computing IT Infrastructure Design Generative AI Architecture Governance Project Delivery Data Center Infrastructure Networking AIOps
IAG ↗
Apr 2018 — Nov 2023Principal Domain Architect - Cloud Platform
Established and maintained IAG's overall cloud strategy, reference architecture and recommended practice guardrails.
- Established and now maintain IAG's overall cloud strategy, reference architecture and recommended practice guardrails.
- Lead role in industrialisation of cloud across IAG.
- Principal domain architect for Public cloud (covers AWS, Azure and GCP) and Private Cloud Compute.
- Providing strategic guidance to all public cloud initiatives.
- Established a repeatable process (Cloud Adoption Framework) to enable "fast and safe" migration of workloads to the public cloud.
- Lead role in a 30in50 migration project to cloud (30 apps in 50 days)
- Lead governance role in reviewing and approving the architecture for IAG's key core systems.
- Provide direction and guidance to digital and traditional teams designing SaaS, PaaS and IaaS solutions in public cloud
- Member of several cloud governance forums to advise and approve solutions
- Providing guidance to strategic projects utilising cloud to re-imagine the business
- Provide guidance to strategic projects and product teams on functional and non-functional requirements gathering and validation
- Interact with several product teams as an advisor through the IAG Product management and planning framework
- Defined Well managed product KPIs to measure product effectiveness
- Involvement in work related to communicating with APRA within the Financial Industry space
- Providing advice and guidance in automation of security assurance and adoption of continuous compliance
Domain Architecture Public Cloud Cloud Applications Cloud Security Amazon Web Services (AWS) Microsoft Azure Google Cloud Platform (GCP) Containerization Kubernetes Architecture Governance Architectural Design Linux System Architecture Generative AI Data Center Infrastructure VMware
Various Startup Companies
Mar 2017 — Dec 2018Independent Entrepreneur - Self Employed
- Founder of a fitness mobile application for personal trainers
- Founder of a Web App hosting startup
- Founder & CEO of ZeroCode Solutions driving sales into the Asia Pacific region a No-code startup
Entrepreneurship Start-up Ventures Business Ownership Low-Code Development Platforms E-Commerce Software Development DevOps Self-employment
Woolworths Group ↗
Jun 2017 — Apr 2018Principal Cloud Solution Architect
- Lead the strategy, design and delivery of a large scale Azure cloud based IoT solution to all 3,000 plus Woolworth's locations
- Lead the strategy, design and delivery of a large scale Virtual Reality Training system based on Azure PaaS cloud technology.
- Provided cloud architectural advise to Woolworths X initiatives
- Develop overall end-to-end solution for cloud projects.
- Lead extensive analytical work to gather business and technical requirements at a functional and non-functional level.
- Engage with the business at varying levels, as a trusted adviser to assist in making appropriate strategic and tactical project decisions.
- Lead the end-to-end solution design process and the quality of its output
- Engage with lead vendors and partners.
- Influence business stakeholders, project teams, project leadership and delivery executives.
- Contribute to solution methodology (repeat-ability, innovation and speed).
- Contribute to business case components such as TCO/ROI analysis for project funding gates.
Software Development Linux Distributed Systems Internet Protocol Suite (TCP/IP) System Architecture
Hewlett Packard Enterprise ↗
Aug 2008 — Mar 2017Senior Pre-sales Solution Consultant
- Over 10 years of developing enterprise wide strategies and end-to-end cloud solutions in pre-sales and delivery capacities
- Lead Architect architecting solutions across several Finance Industry companies including Commonwealth Bank, Wetspac, Bank Of Queensland, CIMB and Deutsche Bank
- Engage with all levels of the organisation, as a trusted advisor and key influencer to assist them in making appropriate strategic IT decisions on cloud technologies
- Extensive experience in commercial, financial and legal aspects of outsourcing at a pre-sales and account delivery level
- Define pre-sales win strategies, including business case development, TCO/ROI analysis and solution approach
- Identify opportunities by working with sales and leveraging existing relationships
- Knowledge of several industry segments and deep understanding of market prices for IT services in the outsourcing space
- Develop the vision and maintain enterprise architectures to enable the client's business
- Manage and lead teams of solution architects and subject matter experts to deliver on the client's business and technical requirements
- Accountability for the end-to-end solution design process and the quality of its output
- Advocate repeat-ability, innovation, best practices and speed to deliver
Pre-Sales Technical Consulting Enterprise Architecture Domain Architecture Architectural Design Private Clouds Public Cloud Amazon Web Services (AWS) Microsoft Azure VMWare OpenStack Linux Networking SAP Products Business Process Outsourcing (BPO) Web Applications Cloud Applications IT Outsourcing Offshore Outsourcing ServiceNow
Electronic Data Systems
Jul 2005 — Jul 2008Senior Pre-sales Solution Consultant
- Over 10 years of developing enterprise wide strategies and end-to-end cloud solutions in pre-sales and delivery capacities
- Lead Architect architecting solutions across several Finance Industry companies including Commonwealth Bank, Wetspac, Bank Of Queensland, CIMB and Deutsche Bank
- Engage with all levels of the organisation, as a trusted advisor and key influencer to assist them in making appropriate strategic IT decisions on cloud technologies
- Extensive experience in commercial, financial and legal aspects of outsourcing at a pre-sales and account delivery level
- Define pre-sales win strategies, including business case development, TCO/ROI analysis and solution approach
- Identify opportunities by working with sales and leveraging existing relationships
- Knowledge of several industry segments and deep understanding of market prices for IT services in the outsourcing space
- Develop the vision and maintain enterprise architectures to enable the client's business
- Manage and lead teams of solution architects and subject matter experts to deliver on the client's business and technical requirements
- Accountability for the end-to-end solution design process and the quality of its output
- Advocate repeat-ability, innovation, best practices and speed to deliver
Pre-Sales Technical Consulting Enterprise Architecture Domain Architecture Solution Architecture Architectural Design Private Clouds Public Cloud Amazon Web Services (AWS) Cloud Applications VMware Networking Business Process Outsourcing (BPO) IT Outsourcing Offshore Outsourcing
IBM Global Services ↗
Jan 2004 — Jan 2005Enterprise Architect
- Accountable for solution in terms of quality, timeliness and compliance with business and technical requirements
- Lead Architect on several Security, Midrange and Online banking projects for Westpac
- Provide estimates and present cost, schedule, technical risk for solution elements, both in proposals and implementation planning
- Provide cost effective solutions
- Assist clients and project stakeholders in making strategic IT decisions
- Assist pre-sales and account teams with technology decisions and direction
- Present solutions and strategy to clients
- Mentor junior architects and handing over technical knowledge
- Development of Migration methodology for several projects
- Extensive use of TOGAF, PRINCE and ITIL frameworks
Distributed Systems Linux System Architecture Active Directory Linux Server Networking IBM Mainframe IBM iSeries IBM AIX IBM Tivoli Architecture Governance Enterprise Architecture Domain Architecture
Gen-i
Sep 2003 — Dec 2004Pre-sales Chief Technologist
- Formulate and develop Gen-i and Client technical strategies and architectural designs
- Designated technical design authority for projects including design reviews and approvals
- Provide pre-sales technical advisory functions, preparation and evaluation of technical solutions.
- Provide strategic input into technological changes where appropriate to meet business needs.
- Trained and mentored staff on design technologies and methodologies.
- Utilised various frameworks including TOGAF and ITIL.
Distributed Systems System Architecture Active Directory Citrix Products Microsoft Exchange Windows Server Networking
Rabobank ↗
Mar 2002 — Aug 2003Technical Team Leader
- Provide technical leadership to a team of architects and subject matter experts.
- Accountability for the end-to-end delivery of several transformation projects
Distributed Systems Windows Server Active Directory Microsoft Exchange Altiris Windows Installer (MSI) Systems Management
British American Tobacco
Jan 2000 — Feb 2002Senior Solution Architect
Banyan Vines Novell Netware Windows Server Active Directory Networking
Rothmans of Pall Mall
Feb 1998 — Jan 2000Solution Architect
Banyan Vines Novell Netware Windows Server Active Directory Networking
Australian Defense Industries
Jan 1997 — Jan 1998PC & Network Administrator
Banyan Vines Novell Netware Windows Server Active Directory Microsoft Exchange Networking Spark
Law Book Company
Jul 1996 — Dec 19963rd Level Support Engineer
Windows MS-DOS Networking
Microsoft / WANG
Apr 1996 — Jun 19963rd Level Helpdesk Support
Windows
Education
Charles Sturt University
Jan 2008 — Jan 2010Graduate Certificate in Management (Information Technology)
Courses: Focus on Management in IT
University of Technology Sydney
Jan 1993 — Jan 1996Bachelor in Computer Science
Courses: Focus on Systems Programming
Certifications
AWS Business Professional
Amazon Web Services
AWS Technical Professional
Amazon Web Services
ITIL
Axelos
PMP
Project Management Institute
Architecting MS Azure Solutions
Microsoft
TOGAF 9.1
The Open Group
Skills Summary
Leadership & Management
Executive Management People Management P&L Management IT Strategy Advisory Project Delivery Business Ownership Entrepreneurship
Architecture & Design
IT architectures Enterprise Architecture Domain Architecture Solution Architecture System Architecture Architectural Design Architecture Governance IT Infrastructure Design
Cloud Technologies
Cloud Computing Public Cloud Private Clouds Cloud Applications Cloud Security Amazon Web Services (AWS) Microsoft Azure Google Cloud Platform (GCP)
Infrastructure & Systems
Data Center Infrastructure Networking Linux Linux Server Windows Server Active Directory Distributed Systems VMware Microsoft Exchange Internet Protocol Suite (TCP/IP) IBM Mainframe IBM AIX IBM iSeries
Security & Compliance
Cybersecurity Cloud Security
Modern Technologies
Generative AI AIOps DevOps Containerization Kubernetes Low-Code Development Platforms Software Development Web Applications
Business & Services
Start-up Ventures E-Commerce Pre-Sales Technical Consulting IT Outsourcing Offshore Outsourcing Business Process Outsourcing (BPO) ServiceNow SAP Products Systems Management
Legacy Technologies
OpenStack Citrix Products Altiris Windows Installer (MSI) Banyan Vines Novell Netware IBM Tivoli Spark Windows MS-DOS
Languages
English Native Speaker
Spanish Professional Working Proficiency